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FAQ

How do I create an account with Graphics4Less?

What are the services offered and how much do they cost?

How do I use the services available by Graphics4Less?

I have just logged into my account. How do I start using any of the features?

What mode of payment is preferred by Graphics4Less?

Can the products be sent to an address other than the one stated on the credit/debit card?

How will I be acknowledged about my payments and orders?

How do I start creating or instructing for any of the graphic design phases?

Can I upload my design images or files that I want the designers to view?

What formats are supported by Graphics4Less for uploading purposes?

Are my instructions properly saved for designers to study?

How do I preview or finalize a design made by the designers?

Can I view the status of my projects?

What does the Completed Projects status show?

How do I view the projects that are currently in process?

How do I know which projects have not been started yet?

How do I know if a project has been completed?

How are files uploaded by customers and designers distinguished?

Can I create a logo for one company, business cards for another and a website for yet another company in one package?

 

How do I create an account with Graphics4Less?

Simply click the My Account link on the page to log in to your account. New users can register online by filling out the required form.

What are the services offered and how much do they cost?

Graphics4Less offers a set of comprehensive, custom designed services to our customers for only £100. The package includes the following services:

  • Logo Design

  • 250 Business cards

  • 10 html static website pages

  • Letter Head & Memo design

For each of the services listed, you can specifically instruct or advise the designers to follow required procedures according to your requirement. You can also upload picture and document files for the company logo, document structures, website designs etc.

How do I use the services available by Graphics4Less?

Being a new user you would first be required to register with Graphics4Less as a customer. Click the Order Now link on the home page, or you can click the My Account link on the menu and fill out the registration form. Once registered , you are eligible to start interacting with our designers for the services offered.

I have just logged into my account. How do I start using any of the features?

If you are a new user, you need to first create a new project. A screen displaying the services offered will be displayed along with a window which should display the projects that you have registered with Graphics4Less. To register a new project, click the Create New Project button below the window.

Since the total package price is fixed at £100, all you have to do is enter the new project name in the required space. Click the Checkout Now button to register your package. You will then be required to enter your payment details and shipping address. You may register as many projects preferred with one user account.

What mode of payment is preferred by Graphics4Less?

Graphics4Less accepts payments by debit or credit cards, direct bank transfers, and cheques drawn in favour of Graphics4Less. On enlisting a new project, you will be required to identify your preferred mode of payment, which may be the same or different from projects registered earlier.

On selecting a credit or debit card for payment, you will be required to enter the following details:

  • Credit or debit card number;

  • The card issue number (for debit cards only);

  • Name of the cardholder;

  • Date of expiry - month and year;

  • The address printed on your credit/debit card;

  • The CCV (signature strip numbers on the card); and

  • The shipping information or the delivery address (if different from card).

If you wish to pay by direct bank transfer , you may only enter the shipping information.

Can the products be sent to an address other than the one stated on the credit/debit card?

Yes, you can enter your required shipping address if you wish the products or services to be delivered at a location distinct from the address on your credit or debit card.

How will I be acknowledged about my payments and orders?

Each time there is an information exchange between your company and Graphics4Less, the information will be sent to your email address, such as details of registration and project orders. This helps you in logging valuable information related to your Graphics4Less account.

How do I start creating or instructing for any of the graphic design phases?

On the main user screen, select the design phase and the appropriate project that you wish to work on and click the Proceed button. The next screen will allow you to enter specific instructions regarding the design phase that you feel the designers should take into consideration. After every set of instructions that you wish to save, click the Add Instructions button. This will save the instructions for the designers to view while they create your project.

Can I upload my design images or files that I want the designers to view?

Yes, you can upload any files that you wish the designers to view. In addition, you can also send your instructions, brochures, logos, images, webpage designs etc by uploading them on the site to let our designers see your perspective clearly. Enter the local address and name of the file you wish to upload, or click Browse to locate it, and click the Upload File button.

What formats are supported by Graphics4Less for uploading purposes?

The following file types are supported by Graphics4Less:

  • GIF,
  • JPEG,
  • TIFF,
  • WMF,
  • EPS,
  • BMP,
  • DOC,
  • PDF,
  • HTM / HTML, and
  • TXT.

Are my instructions properly saved for designers to study?

Yes, each instruction you enter is saved when you click on the Add Instruction button; the instructions are strictly followed by our designers and the files that are uploaded will be used in accordance with all instructions given by you. Our designers ensure that all instructions are strictly adhered to, which is ensured by keeping the customer updated and fresh views are sought at every stage. You can view your saved instructions by clicking the Instructions History button.

How do I preview or finalize a design made by the designers?

Log into your account and select the Graphic Design option and the project that you wish to preview or finalise.Select the design file from the Uploaded Files window and click Preview to open and view the file content. Click Finalize to accept the design and end further processing of the particular design option.

Finalizing the design for any particular product (logo, business card, website and letter heads & memos) will update your records for the project.

Any finalized projects or part projects cannot be reversed; therefore, it is advised that the customer ensures complete satisfaction with the designs created by our personnel.

Can I view the status of my projects?

Yes, you can view the status of all projects that have been recorded in your account, by clicking on one of the following buttons:

  • Completed Projects - this shows details of projects that are 100% complete.

  • Project Underway - shows the detail of projects that are currently in process.

  • New Projects Requested - shows names of projects that remain pending for initiation until any instructions are received.

What does the Completed Projects status show?

The completed projects status report shows the details of projects that have now been completed and all products finalised by the customer. It displays the project name, the design phases that have been completed and the design files that have been created by the designers and finalised by the customer.

How do I view the projects that are currently in process?

Click the Projects Underway button on the main page and view the details as recorded in the customer database. There are 3 columns displayed, titled as Serial Number, Project Name and Design Frame. The Design Frame has 2 sub-columns, entitled as Project Underway and Project Finalised.

The Projects Underway sub-column displays the product and the associated files that have been uploaded by the customer and the graphic designer, but have not been finalised as yet. The Project Finalised sub-column shows the file that has been approved by the customer and finalised for the particular product design phase. At the bottom of the Design Frame, you should be able to see a graphical representation of the level of completion of the entire project.

How do I know which projects have not been started yet?

Click the New Projects Requested button to view the list of projects that have been registered by the customer but have yet to be processed. The processing is dependent on the customers' instructions, which must be provided to start processing.

How do I know if a project has been completed?

On the main screen, click the Completed Projects button to view the list of completed projects. The list will display the sequence number and the project name first. The design phase column displays each design phase that is now complete - that is logo, business card, website, and letter head and memo. The Finalised column shows the respective file name that has been finalised and approved by the customer for each of the design phases.

How are files uploaded by customers and designers distinguished?

Any files uploaded are displayed in the Uploaded Files window in "(customer) filename.ext" format; a file uploaded by the designers will simply show the file name and extension ("filename.ext" format).

Can I create a logo for one company, business cards for another and a website for yet another company in one package?

No, a package or project is registered for any one particular company or project requirement.
Only the same company products can be made as part of one project. To create products for another company, you may however register another project with the same user account.